FAQ

1. Where do you ship to?

We currently ship across the United States and are working to expand internationally.


2. What are your shipping options?

We offer the following shipping methods:

  • Express Shipping (3–6 business days): $20
  • Standard Shipping (7–14 business days): $10
  • Free Shipping (7–14 business days): $0

Orders are processed within 1–3 business days before shipment.


3. How long does delivery take?

  • Express Shipping: 3–6 business days after dispatch
  • Standard / Free Shipping: 7–14 business days after dispatch

4. Do you offer free shipping?

Yes. We provide Free Shipping (7–14 business days) on eligible orders.


5. What types of jewelry do you sell?

We offer a variety of jewelry accessories including necklaces, bracelets, rings, earrings, and more — designed for both everyday wear and special occasions.


6. Are your jewelry pieces safe for sensitive skin?

Many of our products are made with skin-friendly materials. However, if you have specific sensitivities, we recommend checking the product description for detailed material information.


7. Can I track my order?

Yes. Once your order ships, you will receive a tracking number via email to follow your package.


8. What is your return policy?

We accept returns within a specified return period (typically 14–30 days). Items must be unused and in original condition. Please contact us before initiating a return.


9. How should I care for my jewelry?

To keep your jewelry looking its best:

  • Avoid contact with water, perfume, and chemicals
  • Store in a dry place
  • Clean gently with a soft cloth after use

10. How can I contact customer support?

You can reach us through our website contact form or email. We usually respond within 24–48 hours.